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Are you a believer in the power of CRM? We see huge potential to increase our consumer lifetime value by strengthening our CRM-practice with a Head of CRM. By enhancing the rider communication you will have a major impact in our continued growth and help us to further differentiate Europe’s leading micro mobility service from other brands in the category. 

THE VOIAGE 

As the Head of CRM your main focus will be to activate new consumers, ensuring that they remain engaged and increasing the overall consumer lifetime value. In this role you take the full responsibility for our current CRM-team and work in close collaboration with our CMO and the Growth-product-teams to set CRM-strategy and develop new initiatives to increase conversion and retention both globally and locally. This will include: 

  • Developing and implementing short- and long term CRM-strategies and setting target KPIs in line with the overall business strategy for long term growth and customer experience
  • Building a CRM function with the right skills-set to deliver in line with set targets and building a solid CRM-foundation that can be scaled over time with new markets, features and services 
  • Translating business goals into engaging, impactful and scalable marketing programs across all channels, mainly push-notifications, in-app communication, email and sms
  • Working proactively with new growth initiatives, building new user funnels and following the progress through each of the key stages in the customer journey
  • Using customer behavior and conversion data to find insights and optimize plans for user activation, retention, win-back, anti-churn and other lifecycle campaigns 
  • Planning the CRM sprints, managing the roadmap for A/B testing, setting up tests and analyzing the results 
  • Managing the CRM data architecture and partnering cross-functionally to build, maintain and optimize all CRM data pipelines
  • Promote the CRM usage and help the organization understand user benefits and how they relate to the overall strategic goals
  • Promote digital innovation and a data-driven approach to marketing across the organization 

WHAT YOU’LL NEED TO EMBARK

A part from being passionate about the possibilities and innovation within the field, we are looking for a hands-on CRM-professional with an aptitude for quantitative analysis and a solid understanding of how to prioritize between impact and effort. In addition to this, we believe the right person has: 

  • Professional proficiency in English
  • A relevant education, preferable with focus on quantitative analysis
  • Several years of experience from  working in an advanced CRM-setting, focusing both on the global and local perspectives, with a proven impact on business performance
  • Several years of hands-on experience working with CRM & marketing automations systems, experience of Braze is a merit
  • Experience of advanced segmentation, setting up A/B-testing, customer lifetime analytics and using data visualization tools to gain insights and track campaign performance
  • Experience from CRM in consumer apps, mobility, gaming, transportation or the delivery industry is a merit

WHAT WE CAN OFFER YOU:

  • Join a fast growing scaleup and Europe’s leading micro mobility company
  • Work with a strong brand in a customer centric- and data-driven organization 
  • Have a direct impact on the customer experience and overall growth
  • Collaborate with fun and ambitious colleagues in an inspiring environment
  • Join the micro mobility-revolution and be a part of creating sustainable cities for the future

RIDE WITH VOI TO THE FUTURE

Launched in August 2018, Voi is a Swedish micro mobility company offering electric scooter sharing in partnership with cities and local communities around Europe. We believe that light electric vehicles can be part in changing how people move in cities by providing a more sustainable and fun solution to traditional transport modes. We want the transformation to happen in the right way—through innovation, open and transparent dialogue with cities and governments and by adapting to local needs. At Voi, we know that diversity fuels innovation & creativity and we welcome people from diverse backgrounds and experiences to take part in our journey. Join Voi and ride the future with us!

DIVERSITY MATTERS

We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more. Regardless of your gender, background or sexual orientation we welcome applications from whoever you are - what’s important for us is what skills and value you can bring to the Voi team. And of course that you’re a great Voi culture fit! Therefore we actively discourage any photos, personal letters or disclosure of any information that concerns other information than your professional experience.

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Tegelbacken 4A
111 52 Stockholm Directions View page

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@voiapp.io
  • Anna Palmdal
  • Camilla Bråneryd
  • Caroline Palm
  • Christina Geiger
  • Ella Olofsson
  • Erik Bodin
  • James Driver
  • Julia Hamring
  • Mikaela Annerstedt
  • Ninna Thimmig
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