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Are you interested in executing CRM initiatives with true impact on conversion, retention and the overall growth for Europe’s leading micromobility company? With 6 million users in 12 countries we are now looking for a CRM Specialist to increase the capacity of our CRM practice on a global scale. 

YOUR MISSION AT VOI

As a CRM Specialist you are an instrumental part of the CRM Team and will play an important role in executing our global CRM strategy by delivering targeted messages across a variety of owned communication channels and guiding the users through a customized journey to increase conversion, retention and overall lifetime value. This will include: 

  • Creating and executing campaigns in Braze from start to finish in various channels such as email, push notifications, and in-app messages 
  • Creating user segments and tests for campaigns, journeys and channels to identify the most effective strategies to drive user engagement, increase customer lifetime value and prioritize between multiple campaigns
  • Designing and coding various email templates using graphics, copywriting, personalization and ensuring that all templates are mobile-friendly
  • Ensure emails and push notifications follow industry policies and best practices
  • Collaborating and supporting the local marketing teams with executing localized campaigns
  • Collaborate with internal teams such as Product, Engineering, and Data to identify opportunities for growth relating to CRM marketing, customer value and customer experience

WHAT YOU’LL NEED TO EMBARK

We are looking for an action- and solution oriented CRM professional with the ability to perform in a fast environment, adapt quickly to changing circumstances and with a big interest in finding new and creative solutions to enhance the customer experience and overall growth. In addition to this we believe the right candidate has: 

  • Several years experience of CRM, lifecycle or retention marketing in a direct-to-consumer environment
  • Experience of setting up and executing campaigns and automated/triggered programs in a customer engagement platform (preferably Braze)
  • Experience of using quantitative and qualitative data to enhance the customer journey and increase campaign performance
  • Experience from communicating design concepts through detailed briefs to designers and copywriters partnering with the creative team to bring designs to life on a tight deadlines 
  • Experience from collaborating cross functionally with multiple stakeholders to increase the conversion, retention and overall lifetime value

WHAT WILL HELP YOU ALONG THE WAY

  • Experience from app marketing
  • Knowledge in HTML/CSS
  • Knowledge in Liquid templating language

 WHAT WE CAN OFFER YOU

  • Join one of the fastest growing scaleups and Europe’s leading micro mobility company
  • Work with a strong brand and have a direct impact on the overall growth
  • Join a growth- and data-driven organization with fun and ambitious colleagues in an inspiring environment
  • Join the micromobility-revolution and be a part of creating sustainable cities for the future

RIDE WITH VOI TO THE FUTURE

Launched in August 2018, Voi is a Swedish micro mobility company offering electric scooter sharing in partnership with cities and local communities around Europe. We believe that light electric vehicles can be part in changing how people move in cities by providing a more sustainable and fun solution to traditional transport modes. We want the transformation to happen in the right way—through innovation, open and transparent dialogue with cities and governments and by adapting to local needs. At Voi, we know that diversity fuels innovation & creativity and we welcome people from diverse backgrounds and experiences to take part in our journey. Join Voi and ride the future with us!

DIVERSITY MATTERS

We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more. Regardless of your gender, background or sexual orientation we welcome applications from whoever you are - what’s important for us is what skills and value you can bring to the Voi team. And of course that you’re a great Voi culture fit! Therefore we actively discourage any photos, personal letters or disclosure of any information that concerns other information than your professional experience.


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Or, know someone who would be a perfect fit? Let them know!

Stockholm

Tegelbacken 4A
111 52 Stockholm Directions View page

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