(Please note this is a 6 month fixed term contract)
Voi empowers ambitious self-driven employees and an important step to enable this is to set your own Voi Profile. This is your professional framework, which states what work areas and tasks you are responsible for. Although this sets your main focus & responsibilities, remember that the Voi Vibe is all about seeing the bigger picture, encouraging sharing and seeking across all borders. And together be able to reach the northern star and help grow on the journey we are on.
We have been leading the way in the UK within Micromobility winning the British Hearts ❤️. We are pleased to be able to offer this great opportunity to join and lead a team of Ambassadors and Rangers who are representing voi at the highest level face to face with the public and user base.
The Voi supervisor manages, directs and leads all of our ground teams, leaning in on rider support, compliance and enforcement and managing on the ground escalations in real-time. It includes account management, people support, task creation, managing escalations, supporting in search and rescue and creating tasks on our internal systems. Focusing on ensuring Voi’s presence in the UK is as positive and possible.
Tasks and responsibilities:
- Resolving escalations in real-time
- Managing the ambassador’s accounts
- Creating search and rescue tasks and delegating special missions to the ground teams
- Delegate tasks including re-balancing
- Support our Rangers, Ambassadors and our Op’s team
- Monitoring cities and setting rebalancing tasks
- Respond and resolve support escalations
What you need:
- User support experience
- Data management experience
- Customer service skills & people management experience
- The ability to use your initiative
- Confidence to tackle and manage difficult escalations in an effective and efficient manner
- Polite phone manner
This role is shift based generally on a 4 day on and 4 day off rotation basis.
Shifts are between 06:00-14:00 and 14:00-22:00
RIDE WITH VOI TO THE FUTURE
Launched in August 2018, Voi is a Swedish micro mobility company offering electric scooter sharing in partnership with cities and local communities around Europe. We believe that light electric vehicles can be part in changing how people move in cities by providing a more sustainable and fun solution to traditional transport modes. We want the transformation to happen in the right way—through innovation, open and transparent dialogue with cities and governments and by adapting to local needs. At Voi, we know that diversity fuels innovation & creativity and we welcome people from diverse backgrounds and experiences to take part in our journey. Join Voi and ride the future with us!
We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more. Regardless of your gender, background or sexual orientation we welcome applications from whoever you are - what’s important for us is what skills and value you can bring to the Voi team. And of course that you’re a great Voi culture fit! Therefore we actively discourage any photos, personal letters or disclosure of any information that concerns other information than your professional experience.