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User Operations Specialist - French Fluency


We are looking for a User Operations Specialist for Voi’s Support Operations team. As a part of the User Support Operations team, you will be working at our Headquarters in Stockholm and at the heart of Europe’s first dock-less bike share company! This Entry-level role is ideal for Young professionals who want to gain experience and build their careers in a revolutionary company and industry (this is gonna be big), ideal for recent university graduates.

Ambitious and driven with a Bachelor’s degree OR at least 2 years of relevant work experience? Apply TODAY, we are hiring continuously!

Join a truly incredible team of fun, good-hearted, kind, and hardworking people and be a part of the VOI vision of building a better future. 

Primary Job Duties:

  • Identifying and assessing users help inquiries to create a world-class user experience.
  • Building and proactively improving user’s opinion of and relationship to the VOI community through written words, and potentially, phone calls.
  • Collecting, analyzing and reporting data to the Operations Manager.
  • Assisting in the development and improvement of internal and external user processes.
  • Providing support to and taking care of your teammates as well as adding to the VOI culture.

Job Also Includes:

  • Unplanned tasks that may vary on a daily basis 
  • Close work with the operations, data analytics & product teams in particular, and the entire company in general, to streamline and increase efficiency.
  • Entering at the heart of last mile transportation start-up, with rapid growth and global ambitions.

Applicants Should Be/Have:

  • Live in or near Stockholm, and be able to work at our HQ in Stockholm.
  • Flexible, Adaptable, Energetic, Humble.
  • Having a growth mindset: You seek out learning opportunities for yourself and the team. You learn from mistakes and move forward.
  • Self-Starter that radiates positivity, prestige-less-ness and a “can-do” attitude.
  • Bachelor’s degree or at least 2 years’ work experience within relevant fields.
  • Flexible schedule, with willingness to work morning, nights and weekends.
  • MUST be Fluent and comfortable in English and French.

Preferred, but not required:

  • Valid drivers license
  • Basic familiarity with the urban area they work in
  • Fluency and high level within additional European language is not a requirement, but a big plus!

This Position Offers:

  • Full-time with competitive pay. 
  • Schedule/Shift is early morning shift and evning/night shift, including some weekends.
  • Opportunities to develop with the company.
  • Work that make a difference!

Who we are:

VOI Technology is creating a system of electrically powered scooters around urban centers to provide an affordable, sustainable, and exhilarating way to commute while helping people to reduce their carbon footprint and cities to have a more sustainable transportation network. VOI is headquartered in Stockholm, Sweden and is rapidly expanding across Europe and the world!


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