User Operations Specialist (Danish Fluency)

OPERATIONS SPECIALIST (SUPPORT)

We are looking for a User Operations Specialist for Voi’s Support Operations team. As a part of the User Support Operations team, you will be working at our Headquarters in Stockholm and at the heart of Europe’s first dock-less bike share company! This Entry-level role is ideal for Young professionals who want to gain experience and build their careers in a revolutionary company and industry (this is gonna be big), ideal for recent university graduates.

Ambitious and driven with a Bachelor’s degree OR at least 2 years of relevant work experience? Apply TODAY, we are hiring continuously!

Join a truly incredible team of fun, good-hearted, kind, and hardworking people and be a part of the VOI vision of building a better future. 

Primary Job Duties:

·      Identifying and assessing users help inquiries to create a world-class user experience.

·      Building and proactively improving user’s opinion of and relationship to the VOI community through written words, and potentially, phone calls.

·      Collecting, analyzing and reporting data to the Operations Manager.

·      Assisting in the development and improvement of internal and external user processes.

·      Providing support to and taking care of your teammates as well as adding to the VOI culture.

Job Also Includes:

·      Unplanned tasks that may vary and require movement on a daily basis - At the office, the field or remotely.

·      Close work with the operations, data analytics & product teams in particular, and the entire company in general, to streamline and increase efficiency.

·      Entering at the heart of last mile transportation start-up, with rapid growth and global ambitions.

Applicants Should Be/Have:

·      Live in or near Stockholm, and be able to work at our HQ in Stockholm.

·      Flexible, Adaptable, Energetic, Humble.

·      Having a growth mindset: You seek out learning opportunities for yourself and the team. You learn from mistakes and move forward.

·      Self-Starter that radiates positivity, prestige-less-ness and a “can-do” attitude.

·      Bachelor’s degree or at least 2 years’ work experience within relevant fields.

·      Flexible schedule, with willingness to work morning, nights and weekends.

·      MUST be Fluent and comfortable in English.

·      Currently: MUST be Fluent in English AND 1 or more of the following languages: Spanish, French, Portuguese, Danish. Huge plus if you know all languages or more!

Preferred, but not required:

·      Valid drivers license

·      Basic familiarity with the urban area they work in

·      Fluency and high level within additional European language is not a requirement, but a big plus!

·      Other European languages are a big plus, but French, Spanish, Portuguese, and Danish are the languages we currently prioritize.

This Position Offers:

·      Full-time with competitive pay. 

·      Active schedule - you may be consistently on the move. Schedule/Shift options are 6am-3pm and 2pm-11pm, 3pm-12am, these shifts may vary slightly.

·      Opportunities to develop with the company.

·      Work that make a difference!

Who we are:

VOI Technology is creating a system of electrically powered scooters around urban centers to provide an affordable, sustainable, and exhilarating way to commute while helping people to reduce their carbon footprint and cities to have a more sustainable transportation network. VOI is headquartered in Stockholm, Sweden and is rapidly expanding across Europe and the world!