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User Operations Specialist (Customer Support)

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Our growing scooter club is currently looking for a User Operations Specialist to join our Customer Support team. If you would like to be a part of scaling up one of Sweden’s hottest start up, this is the position for you. 

This entry-level role is ideal for young professionals who want to gain experience and build their careers in a revolutionary company and industry (this is gonna be big). As we expand across Europe, you will learn in a fast paced environment. 

Join a truly incredible team of fun, good-hearted, kind, and hardworking people and be a part of the VOI vision of building a better future. 


THE POSITION

  • Supporting users (who ride the scooters) to create a world-class Customer Support.
  • Building and proactively improving user’s opinion of the VOI community through emails, and potentially, phone calls.
  • Providing support to and taking care of your teammates as well as adding to the VOI culture.
  • Unplanned tasks that may vary on a daily basis 
  • Entering at the heart of last mile transportation start-up, with rapid growth and global ambitions.


QUALIFICATIONS

  • Flexible, Solution oriented, Energetic, Humble.
  • Having a growth mindset: You seek out learning opportunities for yourself and the team. You learn from mistakes and move forward.
  • Self-Starter that radiates positivity, prestige-less-ness and a “can-do” attitude.
  • Bachelor’s degree or work experience within relevant fields.
  • Flexible schedule, with willingness to work morning, nights and weekends.
  • Fluent and comfortable in English - a must!
  • Preferably: Fluent in additional European language - big plus!


THE POSITION OFFERS

  • Being part of a rapidly growing User Operations team (Customer Support) in the hottest startup in Europe
  • Amazing colleagues and a great work environment
  • VOI swag
  • Working from our HQ in Stockholm



    RIDE WITH VOI TO THE FUTURE

    VOI is bringing shared electric scooters to the streets of Europe. Jump on a scooter anytime and ride anywhere in the city within minutes - all free from emissions. We are creating a future with cities free from noise and pollution. Cities where people move on light electric vehicles. Cities made for living - not for cars.

    Join voi! 🛴

    Or, know someone who would be a perfect fit? Let them know!

    Already working at VOI Technology AB?

    Let’s recruit together and find your next colleague.

    email
    @voiapp.io
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