Operations Associate, Spain
Are you interested in shaping the future of mobility? Are you looking for a role with true impact? Then you’ve come to the right place.
Currently operating in 11 countries and over 100 cities, Voi is on an amazing growth journey, and we’re currently looking for an Operations Associate. As we continue to grow across Spain, we are looking for smart and dedicated people to join us on our mission - creating safe, sustainable, and reliable micro-mobility for everyone.
The micro-mobility scene is ever-changing. As a Voiager you’ll not only be part of our growth, you’ll have the opportunity to have an impact on, and improve our ways of working. This is a chance to leave your mark. Are you ready to join the Voiage?
YOUR MISSION AT VOI
We are looking for an associate who will oversee various parts of the operations and data handling across all cities in Spain.
The associate will work across the City Success & Fleet Optimisation to deliver a best in-class customer experience.
- The role combines local insights with best practices, taking ownership of the local rider experience and business optimization.
- Working with the on ground teams to drive how we optimize the end-to-end operation process.
- Help to track & investigate any reasonable changes in key metrics in relation to parking, rides, and zone setup.
- Assist in rolling out company wide projects and initiatives in Spain and provide recommendations of necessary improvements and tools to central operations, product, tech and engineering teams.
- Own the geofencing in new and existing markets and manage all change requisites from stakeholders to operational and parking locations.
WHAT YOU’LL NEED TO EMBARK
- Degree in Economics, Business Administration, Engineering or similar.
- Preferably 1 year of proven work experience from areas within operations, supply chain, data/BI, or similar.
- Possess knowledge within operations and contributes to business and process improvements.
- Basic knowledge in tools such as SQL, Tableau, PowerBI, G-Suite(sheets/slides) and MS Office (excel/ powerpoint).
- Organised, hardworking, and detail-oriented.
- Comfortable working with and analysing large data sets.
- Able to effectively handle several stakeholders and develop professional relationships with them.
- Analytical mindset that based on data continuously evaluates the current best practices and local insights to find potential improvements.
- Reliable on changing circumstances in an ever-growing and progressive environment, where you need to be able to work with limited to no supervision and get the right things done in the best possible way.
- Good communications skills in Spanish and English.
WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to:
- Join Europes #1 micromobility company and one of the fastest growing scaleups
- Get “skin in the game” through our employee options program and be a part of building a world class organisation
- Work with inspiring, motivated and fun colleagues toward a common goal.
- Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.
- Have a direct impact on our continued success and the development of the micromobility industry in the Spanish region.
- Business area
- Business Operations
- Role
- Operations
- Locations
- Barcelona, Madrid
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Our values
Push boundaries - Dare to design the future of mobility
Build with empathy - Create long-lasting, sustainable impact
Ride together - Collaborate with the ambition of changing the world
About Voi Technology
Founded in 2018, Voi is a Swedish micromobility company offering e-scooter and e-bike sharing in partnership with towns, cities and local communities. We believe e-scooters can play a central role in changing how people move in our towns and cities in the future. We want to ensure that the micromobility transformation happens the right way - through real innovative technology, open and transparent dialogue with towns, cities and governments and by adapting our products to local needs. Voi’s holistic Environmental Action Plan tackles emissions and promotes renewable energy use and circularity along its supply chain.
Voi operates in over 100 towns and cities across 11 countries. It is headquartered in Stockholm and employs 1,000 people. To date, Voi boasts more than seven million riders and has served more than 125+ million rides.
DIVERSITY MATTERS
We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more. Regardless of your gender, background, or sexual orientation, we welcome applications from whoever you are including those actively serving as a Reservist or those who have served in the military and their spouses - what’s important for us is what skills and value you can bring to the Voi team. And of course that you’re a great Voi culture add! Therefore we actively discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.
Operations Associate, Spain
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